Clinical Trial Technical Support: Dedicated Imaging Assistance
Ensure study continuity and data quality with expert global support for investigator sites and sponsors through the GaelO ecosystem.
Comprehensive Support for Clinical Trial Imaging Workflows
"Technical hurdles at the investigator site can lead to significant delays and data loss — our support team is there to prevent both."
In multicenter research, technical hurdles at the investigator site can lead to significant delays and data loss. At Pixilib, we provide dedicated clinical trial technical support to ensure that your imaging workflow remains fluid and compliant from day one.
Our support team is composed of technical experts and medical physicists who understand the specific constraints of DICOM data management and clinical research protocols.
Targeted Imaging Site Assistance
Two pillars of operational support — site onboarding and real-time troubleshooting — backed by a dedicated multilingual portal of documentation and video tutorials.
Investigator Site Onboarding & Training
We minimize the learning curve for clinical staff. GaelO's imaging site assistance includes:
- Initial Setup Guidance remote assistance for GaelO Flow or web portal connection
- Protocol Training ensuring site personnel understand the specific de-identification and upload requirements for your trial
- Multilingual Documentation access to user manuals and short video tutorials for zero-delay troubleshooting
Real-Time Technical Troubleshooting
When a site encounters an upload error or a DICOM metadata mismatch, our clinical trial technical support intervenes rapidly to:
- Resolve Connectivity Issues troubleshooting firewalls or PACS-to-GaelO retrieval
- Metadata Correction assisting sites in correcting inconsistent DICOM tags to ensure data qualification
- Quality Control Feedback acting as the bridge between central controllers and site investigators to resolve queries
Why Choose GaelO Support?
Three reasons sites and sponsors trust the GaelO support team.
Medical Expertise
Our support staff speaks the same language as your radiologists and medical physicists.
Proactive Monitoring
We don't just wait for tickets — we monitor upload success rates to identify and solve site issues before they impact your timelines.
Regulatory Compliance
Every support interaction is logged within the GaelO audit trail, maintaining the integrity of your study's documentation.
A unified infrastructure for medical imaging research
From clinical trial centralization to research PACS and AI segmentation — three complementary products covering the full lifecycle of medical imaging in clinical research.
GaelO
Collection and centralized reading of clinical trials. From DICOM upload to Blind Independent Central Review with disease-specific criteria — GDPR/HIPAA compliant, fully auditable.
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GaelO Flow
Research PACS for retrospective and Real World Evidence studies. Orchestrate medical imaging data: query/retrieve, batch de-identification, AI inference pipelines and seamless export.
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AI Segmentation Algorithms
FDG, PSMA, DOTATOC. Automated PET segmentation to extract Total Metabolic Tumor Volume (TMTV) human-in-the-loop, 100% medically validated, regulatory-ready.
Explore algorithms